U.S. Coverage Alert – 2019 Novel Coronavirus (COVID-19)
The 2019 Novel Coronavirus (COVID-19, “Coronavirus”) is a known and rapidly evolving epidemic that is affecting travel worldwide, with continued spread and impacts expected. COVID-19 became a known event on January 22, 2020 and was recognized as an epidemic as of February 3, 2020.
Redpoint is currently assisting customers 24/7/365 who wish to change their travel plans, need travel assistance or would like to file a claim. We are here to fully understand the nature of your situation and provide assistance and applicable coverage under your plan. Our assistance team is ready to help all of our customers who need help while traveling, such as locating medical facilities or rebooking transportation.
We urge any customer who has a medical issue while traveling or who has any other question regarding their plan to call us. Our website is also available at www.redpointtravelinsurance.com. We review every claim based on its unique facts and circumstances and are happy to answer any questions you may have.
Claims due to known, foreseeable, or expected events, epidemics, or fear of travel are generally not covered, and coverage can vary by state. However, until further notice, although not covered under most plans, we are currently accommodating claims for:
Under Emergency Medical Care and Emergency Medical Transportation Benefits: Emergency medical care and emergency medical transportation for a customer who becomes ill with COVID-19 while on their trip.
Under Trip Cancellation or Trip Interruption Benefits: Trip cancellation and trip interruption if a customer becomes ill with COVID-19 either before or during their trip.
Under Trip Cancellation Benefit: Non-refundable, non-transferable trip cancellation expenses for customers who purchased their plan prior to January 22, 2020 for trip components in Mainland China, South Korea, or the Lombardy or Veneto regions of Italy and departing prior to April 1, 2020.
The above list is strictly applicable to COVID-19. This is only available for customers whose plan includes the applicable benefit. All other terms and conditions of the plan apply as normal.
Our travel protection plans include up to 21 covered reasons for trip cancellation, depending on the plan. To learn more, go to www.redpointtravelinsurance.com
Please review your plan or call us for details.
PLAN REFUND INFORMATION
Customers may change their plan’s effective dates to cover a new or rescheduled trip. Alternatively, for a temporary period, customers may request a pro-rated refund of the cost of the travel protection plan if the customer’s travel supplier canceled the customer’s trip completely due to COVID-19 and provides the customer with a full refund of their trip cost so long as no payable claim has been filed under the plan. If the customer’s travel supplier provides the customer with a trip cost credit to be used toward a future trip, we may provide a credit of the insurance previously purchased to be applied when the customer rebooks their trip.
Please call us at the number listed on your plan and we will be happy to assist you.
Customers should contact their travel provider prior to canceling their travel arrangements. Some airlines and other travel suppliers may allow customers to cancel their trip and receive a refund or change their dates of travel without change fees when traveling to a destination affected by COVID-19. If the customer changes the dates of their trip, they may also change the dates of coverage on their travel protection plan for up to 770 days from the original date of purchase by visiting www.redpointtravelinsurance.com or by calling the phone number on their plan.
While traveling, customers should take their travel insurance information with them, including plan number/details and our toll-free travel assistance phone number. Customers should also review their plan to learn details about their coverage.
For more information on COVID-19, please visit the World Health Organization’s website at https://www.who.int/emergencies/diseases/novel-coronavirus-2019, or the CDC’s website at https://wwwnc.cdc.gov/travel/notices/alert/novel-coronavirus-china, or consult your medical professional.
The information in this alert is current as of the time of publication but is subject to change as the situation develops.
Please note this is an explicit and limited expression of donative intent only. Nothing contained or described here, nor any payment made pursuant to the position described here, is or should be construed to be a waiver of any term, condition, or exclusion of any plan, or any applicable rights, remedies, or defenses under any plan or at law or equity. We and our applicable underwriters and reinsurers reserve all rights, remedies, and defenses under the plan and under applicable law and at equity.
Terms, conditions, and exclusions apply to all plans. Benefits and limits vary by plan. For a complete description of the coverage and benefit limits offered under your specific plan, carefully review your plan’s Letter of Confirmation/Declaration of Coverage and Certificate of Insurance/Policy.